Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts
Wednesday, August 19, 2009
it's just tea...or is it??
for god's sake we are in the south people!Today,I stopped my daughter by dunkin donuts for a cappucino blast. That doesn't appeal to me in the least as it is WAY too sweet and ice creamy for me...so I see a sign that says something to the effect that they now have tea and its the best ever. Well, being southern and you know us southerners are fanatical about our sweet tea...I could not resist tasting the best tea ever. So I ordered a large. I pulled up, awaiting my coveted new best ever tea ever so patiently. Finally it arrives. As I unwrap the dainty pink straw with the utmost anticipation I size up my sweet best ever tea. The color is just right - not too dark, sort of light, almost a clear...well..tea color...the ice cubes are in abundance, the cup is clear and pretty darn cool...I insert straw and take a big honkin sup...and...DISAPPOINTMENT! As I gag on the unsweetness of it all, the sodajerk is watching me..and I look at her with certain disdain..."is this sweet?" I choked out to her. She looks at me like I have one eye in my the center of my forehead and replies it is. I'm sure she could tell by the look on my face I didn't believe her because she then breaks out into this long speech about how all their tea is::::GASP::: unsweetened and they pump sugar in it when you ask for a sweet tea. What the.....that ain't how you make sweet tea down south sugah....its brewed with the sugar in it..then steeped with the sugar in it...innocently she asks if she can add some sugar to it;I'm seriously doubtful that it will help but I let her. She asks if I'd like to taste it before I leave, and in my deep disappointment I tell her no because I am sure that whatever she has done to it, it will not be as it should be. I pull around to wait for my daughter to come out.(I was not allowed to go in with her, as I would cramp her style as she chats with her friends in there) and wait. The tea tastes like tree syrup now. And then I thought..you know what..I worked hard for that $3 or so I just paid for this tree sap...heellll no...so, when she comes out, I implore her to take it back in and get it like it started, I should have been thankful for that barely sweet compared to the end result. After drinking 20 or so sips of it, I became accustomed to it. It may not be so bad after all. It's possible I may just buy some again. Maybe.
Customer service gripe
live in a small town. There aren't many choices when it comes to eating out. We do have a Subway which happens to be one of my family's favorite places to eat. Well until last weekend - and now again this weekend. We are regulars there, every weekend either before my daughter's football game or on Saturday before her competetions.
It's always been a bit annoying that when you go through the drive through you are not top priority. Meaning you can sit at the drive through and watch people that walked in after you got to the window and see them get served before you. I've gotten use to this, simply because I have a baby and it is not always convenient for me to take him in while getting food to go. Or to eat in because he is very impatient at his current age. Therefore, I have learned to deal with the wait for the in exchange for the convenience of not having to take myself and the baby inside.
Having said all this:
Beginning last weekend there was a new girl working the drive through. The attitude and impatience of this chick is unbelievable. Before I can finish a sentence I get the :::sighs:: and her most you are an idiot tone of voice..a question that cuts me off and is asking the same thing I am trying to tell her. For instance I say, I would like a veggie delight on....and bang, cut off to ask what kind of bread...again as soon as I can spit out the answer I get an aggravated question of toppings...and then she is highly annoyed that I ask for a list of the different types of bread.
At first I thought ok, someone must have peed in her mocha latte' this morning and she is just having a bad day. I think not. Because today I got the exact same scenario played over again only with more impatience. As she threw my change back at me I thought ya know, I think I am going to complain to her manager. I saw him in there and he is the one that brought my order to me. I said to him, you are the manager yes? Correct he answered in a very thick East Indian accent. I mention his heritage because I would like to think there was a miscommunication to my complaint and his nonchalant attitude. I said to him that I felt she was being unreasonable in her tone and service towards me. His reply was that they have people to wait on inside and don't have time to spend at the window. Well, are we not customers at the drive through? Again I said, I have grown use to waiting at the window but I don't feel that I should have to be talked down to like I am a complete idiot because I do not know your menu by heart, especially when the types of things you offer are not posted on the menu outside. His reply to that is - we are not McDonald (s) and you can't just say hey 2. What the?????
So someone please tell me why do people who are not sociable people take positions in customer service or dealing with the public and why don't the owners of these businesses seem to care that they are pissing their customers off. We won't be patronizing them again.
Feel free to post ANY customer service gripes and the places you experienced them in the comments section of this blog!!
I think, therefore I am...highly annoyed!
It's always been a bit annoying that when you go through the drive through you are not top priority. Meaning you can sit at the drive through and watch people that walked in after you got to the window and see them get served before you. I've gotten use to this, simply because I have a baby and it is not always convenient for me to take him in while getting food to go. Or to eat in because he is very impatient at his current age. Therefore, I have learned to deal with the wait for the in exchange for the convenience of not having to take myself and the baby inside.
Having said all this:
Beginning last weekend there was a new girl working the drive through. The attitude and impatience of this chick is unbelievable. Before I can finish a sentence I get the :::sighs:: and her most you are an idiot tone of voice..a question that cuts me off and is asking the same thing I am trying to tell her. For instance I say, I would like a veggie delight on....and bang, cut off to ask what kind of bread...again as soon as I can spit out the answer I get an aggravated question of toppings...and then she is highly annoyed that I ask for a list of the different types of bread.
At first I thought ok, someone must have peed in her mocha latte' this morning and she is just having a bad day. I think not. Because today I got the exact same scenario played over again only with more impatience. As she threw my change back at me I thought ya know, I think I am going to complain to her manager. I saw him in there and he is the one that brought my order to me. I said to him, you are the manager yes? Correct he answered in a very thick East Indian accent. I mention his heritage because I would like to think there was a miscommunication to my complaint and his nonchalant attitude. I said to him that I felt she was being unreasonable in her tone and service towards me. His reply was that they have people to wait on inside and don't have time to spend at the window. Well, are we not customers at the drive through? Again I said, I have grown use to waiting at the window but I don't feel that I should have to be talked down to like I am a complete idiot because I do not know your menu by heart, especially when the types of things you offer are not posted on the menu outside. His reply to that is - we are not McDonald (s) and you can't just say hey 2. What the?????
So someone please tell me why do people who are not sociable people take positions in customer service or dealing with the public and why don't the owners of these businesses seem to care that they are pissing their customers off. We won't be patronizing them again.
Feel free to post ANY customer service gripes and the places you experienced them in the comments section of this blog!!
I think, therefore I am...highly annoyed!
from my Department of Agriculture job...
it was amusing............
Thursday, April 24, 2008
from my Dept. of Ag job ---
some silly things I've heard today.
him: Hello, I would like to register some horse treats.
Me: ok, great. what is the name of the treat.
him: Uncle Jimmy's Hanging Horse Balls.
:::silence:::
Me: really? ok.
him: yes. they will be 5 inch hanging balls in stalls of horses.
::::silence::::
hold, ill transfer you............INTO OBLIVION YOU JERK.....thank god for the ability to pass the buck...........NEXT........
now you know he knows what hes implying with this........:::sighs::
----------------------------------------------------------
call from Argentina
him: Hello, I would like to see about registering some pet food.
Me:. ok. what sort of food (thinking this should be good)
him: Duck food.
Me: duck food? you mean grains?
him: no duk food
Me: ok.....what size ducks
him: big ones.
Me: well, is the food just for ducks or can other fowl consume it also?
him: fowl? what is fowl?? I mean duk!
:::silence:::
Me: dog? duck? what?
him: woof woof duk.
Me: a barking duck?? (thinking, is that like a barking spider????)
Hold please while I transfer you..........INTO OBLIVION YOU GEEK! thank god for passing the buck yet again......
(you see, i dont handle that department yet the switchboard keeps sending me those calls....)
I think, therefore I........giggle at the intelligently oppressed
Thursday, April 24, 2008
from my Dept. of Ag job ---
some silly things I've heard today.
him: Hello, I would like to register some horse treats.
Me: ok, great. what is the name of the treat.
him: Uncle Jimmy's Hanging Horse Balls.
:::silence:::
Me: really? ok.
him: yes. they will be 5 inch hanging balls in stalls of horses.
::::silence::::
hold, ill transfer you............INTO OBLIVION YOU JERK.....thank god for the ability to pass the buck...........NEXT........
now you know he knows what hes implying with this........:::sighs::
----------------------------------------------------------
call from Argentina
him: Hello, I would like to see about registering some pet food.
Me:. ok. what sort of food (thinking this should be good)
him: Duck food.
Me: duck food? you mean grains?
him: no duk food
Me: ok.....what size ducks
him: big ones.
Me: well, is the food just for ducks or can other fowl consume it also?
him: fowl? what is fowl?? I mean duk!
:::silence:::
Me: dog? duck? what?
him: woof woof duk.
Me: a barking duck?? (thinking, is that like a barking spider????)
Hold please while I transfer you..........INTO OBLIVION YOU GEEK! thank god for passing the buck yet again......
(you see, i dont handle that department yet the switchboard keeps sending me those calls....)
I think, therefore I........giggle at the intelligently oppressed
Friday, August 14, 2009
A world without complaints........
What an oxymoron! A world without complaints?? What would we talk about?(1) A chatterless world?? WTF??(2) I just read an article on MSN -http://lifestyle.msn.com/your-life/reinvent-your-life/articlegh.aspx?cp-documentid=20985140 in which the author talks about this website: aworldwithoutcomplaints.org. The whole crux is :
"When we complain," he writes[Will Bowen], "we are using our words to focus on things that are not as we would like. (3) Our thoughts create our lives, and our words indicate what we are thinking. It is vital that we control our minds in order to re-create our lives." (4) - Will Bowen You get a bracelet and when you complain you move it to your other wrist as a method of awarness.
I am not sure that I buy this whole concept. Sure positive thinking can move mountains. But if I could not complain about the melon heads I serve in my public service job my own melon head would pure-t explode! (5) Even at this moment I am participating in triangulation (complaining to someone about someone or something else). There is no getting away from it. (6) I do it, my children do it, (7) God knows my in laws do it (8) , the news does it (9) , movie stars do it (10) , you scream (11) , I scream (12) , blah blah blah.... Even the most innocent comment can be misconstrued as a complaint (13) . My hands would be slap wore out by the end of the day from making myself aware (14) and then what...another complaint about sore hands (15) ....grrrrr
Therefore, I am more apt to agree with Joanna Wolfe, Ph.D., professor of rhetoric (possibly 16) at the University of Louisville, most casual griping, such as commiserating over bad weather, inspires rapport. In all truthfulness, Mr. Bowen's book seems like one big honkin complaint, I don't think he's got enough energy to remove his bracelet to the other arm that many times!!Yep. The old folks said it best "Misery loves company!".
Not be catty??? Resistance is futile...MEOW
No switching bracelet soreness was experienced in the writing of this post - 16 complaints and counting!!
"When we complain," he writes[Will Bowen], "we are using our words to focus on things that are not as we would like. (3) Our thoughts create our lives, and our words indicate what we are thinking. It is vital that we control our minds in order to re-create our lives." (4) - Will Bowen You get a bracelet and when you complain you move it to your other wrist as a method of awarness.
I am not sure that I buy this whole concept. Sure positive thinking can move mountains. But if I could not complain about the melon heads I serve in my public service job my own melon head would pure-t explode! (5) Even at this moment I am participating in triangulation (complaining to someone about someone or something else). There is no getting away from it. (6) I do it, my children do it, (7) God knows my in laws do it (8) , the news does it (9) , movie stars do it (10) , you scream (11) , I scream (12) , blah blah blah.... Even the most innocent comment can be misconstrued as a complaint (13) . My hands would be slap wore out by the end of the day from making myself aware (14) and then what...another complaint about sore hands (15) ....grrrrr
Therefore, I am more apt to agree with Joanna Wolfe, Ph.D., professor of rhetoric (possibly 16) at the University of Louisville, most casual griping, such as commiserating over bad weather, inspires rapport. In all truthfulness, Mr. Bowen's book seems like one big honkin complaint, I don't think he's got enough energy to remove his bracelet to the other arm that many times!!Yep. The old folks said it best "Misery loves company!".
Not be catty??? Resistance is futile...MEOW
No switching bracelet soreness was experienced in the writing of this post - 16 complaints and counting!!
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